{"id":74,"date":"2023-08-16T11:00:04","date_gmt":"2023-08-16T11:00:04","guid":{"rendered":"https:\/\/digitalization.okinfacility.com\/?p=74"},"modified":"2023-08-16T11:01:47","modified_gmt":"2023-08-16T11:01:47","slug":"the-future-of-modern-facility-management-starts-now","status":"publish","type":"post","link":"https:\/\/digitalization.okinfacility.com\/sk\/articles\/the-future-of-modern-facility-management-starts-now\/","title":{"rendered":"Bud\u00facnos\u0165 modern\u00e9ho facility mana\u017ementu za\u010d\u00edna pr\u00e1ve teraz"},"content":{"rendered":"

V\u00e1clav Tr\u00e1vn\u00edk je v\u00fdkonn\u00fdm riadite\u013eom a podpredsedom predstavenstva spolo\u010dnosti OKIN FACILITY. Spolo\u010dnos\u0165 sa \u0161pecializuje na spr\u00e1vu a \u00fadr\u017ebu budov, podporn\u00e9 a administrat\u00edvne slu\u017eby, bezpe\u010dnostn\u00e9 slu\u017eby, recepciu, helpdesk a upratovanie. Oblas\u0165, v ktorej p\u00f4sob\u00ed u\u017e mnoho rokov, sa v s\u00fa\u010dasnosti dynamicky men\u00ed. Do popredia vstupuj\u00fa d\u00e1ta alebo internet vec\u00ed. \"Facility management u\u017e nebude robi\u0165 niekto, kto nem\u00e1 pr\u00edstup k d\u00e1tam alebo nem\u00e1 vysok\u00fa kvalifik\u00e1ciu,\" hovor\u00ed mu\u017e zodpovedn\u00fd za kancel\u00e1rie v \u0161iestich eur\u00f3pskych krajin\u00e1ch.<\/strong><\/p>\n\n\n\n

V roku 2003 mala spolo\u010dnos\u0165 v Prahe a okol\u00ed 200 zamestnancov. Teraz m\u00e1 takmer 3 000 zamestnancov v \u0161iestich krajin\u00e1ch regi\u00f3nu strednej a v\u00fdchodnej Eur\u00f3py. Ak\u00fd je pr\u00edbeh jej rastu?<\/strong><\/p>\n\n\n\n

Mysl\u00edm si, \u017ee k tomu najviac prispel n\u00e1\u0161 majite\u013e, ktor\u00fd od za\u010diatku vsadil na expanziu smerom na v\u00fdchod. To sa uk\u00e1zalo ako hlavn\u00fd predpoklad \u00faspechu. Aj jeho neust\u00e1ly tlak na h\u013eadanie nov\u00fdch trendov bol siln\u00fdm hnac\u00edm motorom n\u00e1\u0161ho dlhodob\u00e9ho smerovania. A v neposlednom rade je to aj princ\u00edp vn\u00edmania konkurencie. V\u017edy sme i\u0161li vlastnou cestou, aby sa konkurencia obzerala na n\u00e1s a nie my na nich. Taktie\u017e sa dr\u017e\u00edme hesla, \u017ee len spokojn\u00ed zamestnanci s\u00fa schopn\u00ed zaru\u010di\u0165 \u0161pi\u010dkov\u00fa kvalitu poskytovan\u00fdch slu\u017eieb. Preto si dlhodobo budujeme vz\u0165ahy s vlastn\u00fdmi \u013eu\u010fmi. To v\u0161etko m\u00e1 za n\u00e1sledok neust\u00e1ly dvadsa\u0165percentn\u00fd ro\u010dn\u00fd rast tr\u017eieb.<\/p>\n\n\n\n

Mnoh\u00e9 spolo\u010dnosti maj\u00fa probl\u00e9m n\u00e1js\u0165 zamestnancov, nie ste u\u017e na strope?<\/strong><\/p>\n\n\n\n

To ur\u010dite nie sme. Ide o to, \u017ee pou\u017e\u00edvame inteligentn\u00e9 technol\u00f3gie, ktor\u00e9 n\u00e1m pom\u00e1haj\u00fa. Nie je to tak, \u017ee by sme mali in\u00fd \u010disti\u010d ako napr\u00edklad na\u0161i konkurenti, ale dok\u00e1\u017eeme ho lep\u0161ie spravova\u0165. Rovnako je to aj s technikou. Ten n\u00e1\u0161 nezaskrutkuje skrutku 20-kr\u00e1t r\u00fdchlej\u0161ie ako in\u00fd. Ale t\u00fdm, \u017ee presne vie, \u010do kedy urob\u00ed, vstupuje do procesu \u00fadr\u017eby maxim\u00e1lna efektivita. Takisto dok\u00e1\u017eeme podrobne digit\u00e1lne zaznamen\u00e1va\u0165 ka\u017ed\u00fa na\u0161u slu\u017ebu za dlh\u00e9 obdobie, tak\u017ee vieme, \u010do sa stalo povedzme pred piatimi rokmi na z\u00e1kazk\u00e1ch v ktorejko\u013evek z na\u0161ich region\u00e1lnych pobo\u010diek. V\u00fdhoda tak\u00e9hoto riadenia slu\u017eieb je teda aj v celkovom porovnan\u00ed pobo\u010diek medzi sebou.<\/p>\n\n\n\n

Spolo\u010dnos\u0165 OKIN FACILITY z\u00edskala ocenenie Slovak Business Superbrands 2019. \u010co to pre v\u00e1s znamen\u00e1?<\/strong><\/p>\n\n\n\n

Mysl\u00edm si, \u017ee toto ocenenie je d\u00f4kazom spr\u00e1vnosti na\u0161ej orient\u00e1cie na modern\u00e9 technol\u00f3gie. V posledn\u00fdch rokoch sa n\u00e1m dar\u00ed z\u00edskava\u0165 klientov na Slovensku technol\u00f3giami, ktor\u00e9 na\u0161a konkurencia bu\u010f nem\u00e1, alebo s nimi nepracuje v takom rozsahu ako my. T\u00fdm p\u00e1dom je o n\u00e1s jednoducho v\u00e4\u010d\u0161\u00ed z\u00e1ujem. \u010eal\u0161\u00edm d\u00f4vodom je stabilita na\u0161ich \u013eud\u00ed, najm\u00e4 na mana\u017e\u00e9rskych poz\u00edci\u00e1ch. Napr\u00edklad ja tu pracujem u\u017e desa\u0165 rokov a ni\u017e\u0161\u00ed a stredn\u00fd mana\u017ement sa za dobu na\u0161ej existencie prakticky nezmenil. Tak\u017ee sa n\u00e1m dar\u00ed z\u00edskava\u0165 d\u00f4veru na\u0161ich klientov a s t\u00fdm s\u00favisia aj ocenenia, ako je toto. Ale podobn\u00e9 sme z\u00edskali napr\u00edklad aj v Po\u013esku.<\/p>\n\n\n\n

Povedali ste, \u017ee bolo spr\u00e1vnym rozhodnut\u00edm majite\u013ea zamera\u0165 sa na v\u00fdchod. V \u010dom vid\u00edte v\u00fdhody V\u00fdchodu oproti Z\u00e1padu?<\/strong><\/p>\n\n\n\n

Na Z\u00e1pade je aj n\u00e1\u0161 priemysel ve\u013emi sofistikovan\u00fd. Ale \u010d\u00edm \u010falej na v\u00fdchod idete, t\u00fdm ste priekopn\u00edckej\u0161\u00ed. Tam outsourcing v na\u0161om po\u0148at\u00ed pr\u00e1ve prich\u00e1dza spolu s ve\u013ek\u00fdmi nadn\u00e1rodn\u00fdmi spolo\u010dnos\u0165ami. Tak\u017ee my sme t\u00ed, ktor\u00ed ur\u010duj\u00fa trend, a konkurencia je op\u00e4\u0165 n\u00faten\u00e1 jednoducho nasledova\u0165.<\/p>\n\n\n\n

Ak\u00fd v\u00fdznam m\u00e1 pre va\u0161e odvetvie digitaliz\u00e1cia? Pre\u010do ste sa pustili do v\u00fdvoja nov\u00fdch n\u00e1strojov?<\/strong><\/p>\n\n\n\n

Som \u010dlovek, ktor\u00fd chce ma\u0165 preh\u013ead. Ak ste zodpovedn\u00fd za \u0161es\u0165 kraj\u00edn a do ka\u017edej z nich je to tis\u00edc kilometrov, m\u00f4\u017eete sa spo\u013eahn\u00fa\u0165 bu\u010f na to, \u010do v\u00e1m o situ\u00e1cii klientov povedia va\u0161i zamestnanci, alebo na ve\u013emi presn\u00e9 \u00fadaje. Digit\u00e1lne a nez\u00e1visl\u00e9 a generovan\u00e9 na\u0161imi vlastn\u00fdmi softv\u00e9rov\u00fdmi n\u00e1strojmi, ktor\u00e9 sme vytvorili pre tieto potreby.<\/p>\n\n\n\n

Hovor\u00edte o n\u00e1stroji s n\u00e1zvom Drive?<\/strong><\/p>\n\n\n\n

Drive poskytuje technick\u00fa spr\u00e1vu a \u00fadr\u017ebu zariaden\u00ed a technol\u00f3gi\u00ed. Dnes ho m\u00f4\u017eeme upravi\u0165 tak, aby sme dok\u00e1zali napl\u00e1nova\u0165 ak\u00fako\u013evek \u010dinnos\u0165, s ktorou na\u0161i zamestnanci pr\u00eddu do styku. To zah\u0155\u0148a podrobn\u00fd itiner\u00e1r pre ka\u017ed\u00fd krok \u010dinnosti. Ak teda pr\u00eddete k n\u00e1\u0161mu klientovi ako \u00faplne nov\u00fd zamestnanec a m\u00e1te opravi\u0165 napr\u00edklad klimatiz\u00e1ciu, jednoducho spust\u00edte Drive na svojom telef\u00f3ne, pre\u010d\u00edtate si NFC k\u00f3d a budete vedie\u0165 bod po bode, \u010do m\u00e1te urobi\u0165. Potvrd\u00edte, urob\u00edte, ulo\u017e\u00edte a je to. Je to v podstate ako rozvrh hod\u00edn. U\u0161etr\u00ed n\u00e1m to aj kapacitu na \u0161kolenie zamestnancov.<\/p>\n\n\n\n

\u010co pre v\u00e1s znamen\u00e1 internet vec\u00ed?<\/strong><\/p>\n\n\n\n

Pokia\u013e ide o vyu\u017e\u00edvanie technol\u00f3gi\u00ed internetu vec\u00ed v spr\u00e1ve budov, odva\u017eujeme sa nazva\u0165 doslova priekopn\u00edkmi. Na za\u010diatku v\u0161etk\u00e9ho bolo rozhodnutie nepou\u017e\u00edva\u0165 prisp\u00f4soben\u00e9 rie\u0161enia IoT od extern\u00fdch v\u00fdrobcov, preto\u017ee cena zariaden\u00ed je zvy\u010dajne tak\u00e1 vysok\u00e1, \u017ee si ich nem\u00f4\u017eeme dovoli\u0165 zahrn\u00fa\u0165 do zmluvy pre klienta. St\u00e1le mus\u00edme by\u0165 konkurencieschopn\u00ed. Preto sme interne zostavili t\u00edm \u013eud\u00ed, ktor\u00ed s\u00fa schopn\u00ed vytvori\u0165 na\u0161e vlastn\u00e9 zariadenia IoT.<\/p>\n\n\n\n

Ak\u00e9 \u0165a\u017ek\u00e9 bolo vytvori\u0165 a udr\u017ea\u0165 tento t\u00edm?<\/strong><\/p>\n\n\n\n

U\u017e som spom\u00ednal, \u017ee ni\u017e\u0161\u00ed a stredn\u00fd mana\u017ement v na\u0161ej spolo\u010dnosti je v podstate nemenn\u00fd, a preto ve\u013emi dobre rozumie spolo\u010dnosti zvn\u00fatra. Tak\u017ee potom sta\u010d\u00ed privies\u0165 do spolo\u010dnosti niekoho, kto sa vyzn\u00e1 v technol\u00f3gi\u00e1ch, a spoji\u0165 v\u0161etk\u00fdch do t\u00edmu, aby vytvorili po\u017eadovan\u00e9 rie\u0161enie. V skuto\u010dnosti bola drviv\u00e1 v\u00e4\u010d\u0161ina n\u00e1strojov, ktor\u00e9 pou\u017e\u00edvame, vyvinut\u00e1 vo firme. Niekedy je pravda, \u017ee v\u00fdvoj je n\u00e1ro\u010dn\u00fd na \u010das a \u013eudsk\u00e9 zdroje. Ale m\u00e1me majite\u013ea, ktor\u00fd je za to, aby sa neust\u00e1le inovovalo. To n\u00e1m d\u00e1va obrovsk\u00fa slobodu a v\u00fdsledky sa nakoniec v\u017edy dostavia.<\/p>\n\n\n\n

Kde vyu\u017e\u00edvate zariadenia internetu vec\u00ed?<\/strong><\/p>\n\n\n\n

Najm\u00e4 v oblasti \u010distenia. Ke\u010f m\u00e1te ve\u013ek\u00fd po\u010det pobo\u010diek, mus\u00edte upratova\u0165 od pol \u00f4smej do \u00f4smej r\u00e1no, tak\u017ee potrebujete vedie\u0165, \u010di tam bol n\u00e1\u0161 zamestnanec dve min\u00faty po pol \u00f4smej. A viete to tak, \u017ee mana\u017e\u00e9r dostane ozn\u00e1menie na svoj telef\u00f3n alebo po\u010d\u00edta\u010d na z\u00e1klade toho, kde a kedy zamestnanec upratoval. Internet vec\u00ed vyu\u017e\u00edvame aj pri upratovan\u00ed. M\u00e1me ve\u013ea \u010distiacich strojov, kosa\u010diek, traktorov na \u00fadr\u017ebu a podobne. Jedno z na\u0161ich rie\u0161en\u00ed dok\u00e1\u017ee poveda\u0165: traktor sa pohol o to\u013eko hod\u00edn a skon\u010dil o to\u013eko hod\u00edn. Tak\u017ee v\u010faka t\u00fdmto \u00fadajom vieme, ko\u013eko maj\u00fa stroje takpovediac najazden\u00fdch kilometrov a kedy bud\u00fa potrebova\u0165 pravideln\u00fa \u00fadr\u017ebu a mnoho \u010fal\u0161\u00edch inform\u00e1ci\u00ed.<\/p>\n\n\n\n

Od zhroma\u017e\u010fovania \u00fadajov si s\u013eubujete, \u017ee budete predch\u00e1dza\u0165 poruch\u00e1m v budov\u00e1ch. Ako syst\u00e9m funguje?<\/strong><\/p>\n\n\n\n

Aby sme to mohli klientovi s\u013e\u00fabi\u0165, mus\u00edme najprv pozna\u0165 budovu. Urob\u00edme pasportiz\u00e1ciu, zad\u00e1me \u00fadaje do n\u00e1\u0161ho syst\u00e9mu a m\u00e1me ur\u010dit\u00fd v\u00fdchodiskov\u00fd stav. Zjednodu\u0161ene povedan\u00e9, vieme, ako dlho vydr\u017e\u00ed napr\u00edklad kotol alebo klimatiz\u00e1cia, k\u00fdm sa oprav\u00ed alebo vymen\u00ed, a klienta na to vopred upozorn\u00edme. Na z\u00e1klade objemu \u00fadajov a ich priebe\u017en\u00e9ho zberu sa neust\u00e1le u\u010d\u00edme a spres\u0148ujeme.<\/p>\n\n\n\n

\u010co v\u0161etko m\u00f4\u017eete sledova\u0165?<\/strong><\/p>\n\n\n\n

Napr\u00edklad celkov\u00fd stav zariadenia, vlhkos\u0165, teplotu alebo pomocou termov\u00edznych kamier zahrievanie zariadenia. T\u00fdm sa op\u00e4\u0165 d\u00e1 predpoveda\u0165 napr\u00edklad trenie lo\u017e\u00edsk alebo pre\u0165a\u017eenie v\u00fdkonu.<\/p>\n\n\n\n

Pre\u010do va\u0161e odvetvie ako celok tak v\u00fdrazne rastie? H\u013eadaj\u00fa spolo\u010dnosti \u00faspory?<\/strong><\/p>\n\n\n\n

Je to kombin\u00e1cia viacer\u00fdch faktorov. Po prv\u00e9, nov\u00e9 zariadenia s\u00fa ove\u013ea sofistikovanej\u0161ie a spolo\u010dnosti u\u017e nem\u00f4\u017eu zveri\u0165 ich servis len tak niekomu. \u010eal\u0161\u00edm faktorom je, \u017ee spolo\u010dnosti potrebuj\u00fa vyr\u00e1ba\u0165 v konjunkt\u00fare a zdroje, ktor\u00e9 predt\u00fdm vyu\u017e\u00edvali \"vo vlastnej r\u00e9\u017eii\", sa presunuli na in\u00e9 \u00falohy a \u010dastej\u0161ie sa vyu\u017e\u00edvaj\u00fa externe. To v\u0161etko potom s\u00favis\u00ed s celkov\u00fdm nedostatkom pracovnej sily na trhu, \u010do paradoxne tie\u017e pom\u00e1ha.<\/p>\n\n\n\n

Ke\u010f sa pozriete na bud\u00facnos\u0165 v\u00e1\u0161ho odvetvia, ak\u00e1 bude?<\/strong><\/p>\n\n\n\n

Ur\u010dite ho \u010dak\u00e1 mas\u00edvna digitaliz\u00e1cia a automatiz\u00e1cia. Vzh\u013eadom na nedostatok kvalifikovanej pracovnej sily na trhu sa bud\u00fa musie\u0165 v\u0161etky pracovn\u00e9 postupy automatizova\u0165. Napr\u00edklad pre\u010do by mal niekto fyzicky kontrolova\u0165 kotol\u0148u, ke\u010f sta\u010dia senzory a sn\u00edma\u010de. \u010clovek pr\u00edde len vtedy, ke\u010f sa nie\u010do deje. Rovnako to bude aj s robotmi. Napr\u00edklad str\u00e1\u017enikov m\u00f4\u017eu z ve\u013ekej \u010dasti nahradi\u0165 drony. Potom je tu fenom\u00e9n inteligentn\u00fdch budov. Tie sa dok\u00e1\u017eu riadi\u0165 de facto samy. Spr\u00e1vu budov u\u017e nebude vykon\u00e1va\u0165 niekto, kto nem\u00e1 pr\u00edstup k \u00fadajom alebo nem\u00e1 vysok\u00fa kvalifik\u00e1ciu.<\/p>\n\n\n\n

Naopak, m\u00f4\u017ee by\u0165 va\u0161ou nev\u00fdhodou, \u017ee firmy dostan\u00fa drony, roboty a senzory a u\u017e v\u00e1s nebud\u00fa potrebova\u0165?<\/strong><\/p>\n\n\n\n

Aj ja som o tom prem\u00fd\u0161\u013eal. Ale pozrite sa, my sme t\u00ed, ktor\u00ed zvy\u010dajne tla\u010dia na\u0161ich klientov, aby si zaobstarali technol\u00f3giu. Aby sme u\u0161etrili peniaze, optimalizovali. Mo\u017eno aby sme pou\u017e\u00edvali senzory na zis\u0165ovanie pohybu \u013eud\u00ed v ur\u010ditej oblasti a upratovali len vtedy, ke\u010f je to naozaj potrebn\u00e9. Ch\u00e1pem, \u017ee takto e\u0161te \u010dasto neuva\u017euj\u00fa. Maj\u00fa svoju hlavn\u00fa \u010dinnos\u0165 a v tej s\u00fa dobr\u00ed. Ak chc\u00fa by\u0165 \u010falej, nem\u00f4\u017eu str\u00e1ca\u0165 \u010das a energiu na veci okolo, ako je spr\u00e1va budov. Na to sme tu my. Facility management bude o kvalifikovan\u00fdch \u013eu\u010foch, ktor\u00ed dok\u00e1\u017eu komunikova\u0165 s technol\u00f3giami a dok\u00e1\u017eu zlep\u0161ova\u0165 prostredie, v ktorom \u013eudia \u017eij\u00fa.<\/p>\n\n\n\n

Vy sa v\u0161ak tie\u017e podie\u013eate na ECS. O \u010do ide?<\/strong><\/p>\n\n\n\n

European Customer Synergy (ECS) je spolo\u010dn\u00fd podnik s\u00fakromn\u00fdch spolo\u010dnost\u00ed v oblasti facility managementu. V\u010faka tomuto zoskupeniu sme schopn\u00ed pokry\u0165 ak\u00fako\u013evek z\u00e1kazku v celej Eur\u00f3pe a na druhej strane pon\u00faknu\u0165 ostatn\u00fdm partnerom mo\u017enos\u0165 vyu\u017e\u00edva\u0165 na\u0161e region\u00e1lne pobo\u010dky. Mimochodom, v poslednom \u010dase sme so spolo\u010dnos\u0165ou ECS zaznamenali ve\u013ek\u00fd \u00faspech. V\u0161etk\u00fdm na\u0161im partnerom sme poskytli technologick\u00e9 rie\u0161enie v podobe slu\u017eieb HelpDesk a ServiceDesk. Teraz m\u00f4\u017eeme spolo\u010dne vyu\u017e\u00edva\u0165 jednotn\u00fd syst\u00e9m riadenia technickej \u00fadr\u017eby, ktor\u00fd sme vyvinuli v spolo\u010dnosti OKIN FACILITY.<\/p>","protected":false},"excerpt":{"rendered":"

Do spr\u00e1vy budov hovoria nov\u00e9 technol\u00f3gie, hovor\u00ed V\u00e1clav Tr\u00e1vnik, v\u00fdkonn\u00fd \u0161\u00e9f OKIN FACILITY. V\u00e1clav Tr\u00e1vn\u00edk je v\u00fdkonn\u00fdm riadite\u013eom a podpredsedom spr\u00e1vnej rady Okin Facility.<\/p>","protected":false},"author":2,"featured_media":78,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-74","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/posts\/74","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/comments?post=74"}],"version-history":[{"count":1,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/posts\/74\/revisions"}],"predecessor-version":[{"id":75,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/posts\/74\/revisions\/75"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/media\/78"}],"wp:attachment":[{"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/media?parent=74"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/categories?post=74"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digitalization.okinfacility.com\/sk\/wp-json\/wp\/v2\/tags?post=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}